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Frequently Asked Questions

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Service Providers

What are the minimum requirements to become a Senior Options provider?

  • You must demonstrate evidence of a two-year business history as a registered business in good standing with the Ohio Secretary of State, and be able to provide supporting documentation such as invoicing, tax records, etc.
  • You must demonstrate evidence of business insurance coverage for two consecutive years.
  • Because Senior Options only contracts with businesses, no independent providers are accepted.

Service Providers who do not meet these requirements are encouraged to consider the CommunityCare Registry Program.

How do I become a provider with the Franklin County Senior Options Program?

Fill out the Interested Providers Form. A Quality Improvement professional will review your information and add your agency to our " Interested Providers List. ".

Upon initiation of an Invitation to Bid, we will give your contact information to the Franklin County Purchasing department who will notify you via US mail when the contract is available for bid.


Can I become a provider with Senior Options and still have a contract with PASSPORT, Medicare/Medicaid, VA and private pay?


For what services does Senior Options contract?

Senior Options bids the following three contracts:
  • Homecare: Adult day care, Personal Care, Respite, Emergency Response System, Home Delivered Meals, Homemaker Services
  • Transportation: Medical Transportation; Lift (ambulette) or non-lift
  • Central Order: Nutritional supplements, Incontinence products, Durable Medical Equipment (DME)

How can I obtain a current set of the rules/regulations for the Senior Options contract?

Our rules and regulations are called Conditions of Participation (COPs) and Service Specifications (SSs). Conditions of Participation are the guidelines every Provider must meet in order to contract with FCSO. Service Specifications state the requirements for each individual service. You can download the current COPs and SSs on this website; however, the COPs and SSs are subject to change for each contract term.

What is the length of a contract term?

The Franklin County Office on Aging determines the term for each individual contract. The length of each contract is fixed and noted in the terms and conditions of each Invitation to Bid packet.

From point of application, how long will it take until I know that I am a provider?

The Franklin County Purchasing Department publishes a timeline in each Invitation to Bid (ITB). You will become a provider after you submit a successful bid and your contract is signed by the Franklin County Commissioners.

How many providers are servicing clients in Senior Options?

The names of our current providers and their rates can be obtained by contacting the Franklin County Purchasing Department at 614-525-3750.